Privacy Policy

1 Introduction

Diva Multicare Services Inc. ("we," "our," or "us") operates as a Licensed Home Care Services Agency in New York State. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2 Information We Collect

We may collect the following types of information:

• Personal Identification: Name, address, phone number, email address
• Health Information: Medical history, diagnosis, care needs, and insurance information necessary to provide home care services
• Employment Information: Résumés, certifications, references, and background check data for job applicants
• Contact Form Data: Any information you voluntarily submit through our application or contact forms
• Usage Data: Browser type, IP address, pages visited, and time spent on our website

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, coordinate, and improve our home care services
• To process employment applications and onboard new staff
• To communicate with patients, families, and caregivers
• To process insurance claims and billing
• To comply with applicable federal, state, and local laws and regulations
• To respond to inquiries and provide customer support
• To send service-related updates and notifications

4 HIPAA Compliance

As a licensed home care services agency, Diva Multicare Services Inc. is subject to the Health Insurance Portability and Accountability Act (HIPAA). We treat all Protected Health Information (PHI) with the highest level of confidentiality and security.

• PHI is only shared with authorized personnel directly involved in your care
• We maintain physical, electronic, and administrative safeguards to protect your health information
• You have the right to access, amend, and receive an accounting of disclosures of your PHI
• A separate HIPAA Notice of Privacy Practices is provided to all patients upon enrollment

5 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With physicians, hospitals, or other providers involved in your care
• Insurance Companies: To process claims and verify coverage
• Legal Compliance: When required by law, court order, or governmental authority
• Business Operations: With trusted service providers who assist in operating our business, under strict confidentiality agreements
• With Your Consent: Any other sharing with your explicit written authorization

6 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls limiting information to authorized staff only
• Regular staff training on privacy and data security practices
• Encrypted transmission of sensitive data where applicable

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7 Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We do not use cookies to collect personally identifiable health information.

8 Your Rights

Depending on your location and applicable laws, you may have the following rights:

• The right to access and obtain a copy of your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your personal data (subject to legal obligations)
• The right to withdraw consent where processing is based on consent
• The right to file a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

9 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in New York.